Frequently Asked Questions
Everything you need to know about our premium diagnostic tools and support.
How do I update my Autel diagnostic tablet?
To update your device, ensure you are connected to a stable Wi-Fi network, navigate to the 'Update' menu on your tablet's home screen, and download the latest software packages available for your specific model.
What is the standard warranty period for Autel products?
Most Autel diagnostic tools come with a standard 1-year limited warranty that covers manufacturing defects. Please register your product on our official website to validate your coverage.
Do you offer international shipping?
Yes, we ship our electronics globally. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on your specific region and local customs regulations.
What is your return policy for electronic tools?
We offer a 30-day return policy for unused items in their original packaging. Please note that software subscriptions and activated devices may be subject to restocking fees or non-refundability once registered.
Are your products genuine and authorized?
Every product sold through our store is 100% authentic. Each device includes a unique serial number that can be verified through the Autel management system for software updates and support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options to help you invest in high-quality professional diagnostic equipment.