Returns & Exchanges
At Autel, we stand behind the quality of our diagnostic tools and equipment by offering a 30-day return policy for items in original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your technical needs.
Initiate Your Request
Log into your Autel account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Package Your Device
Securely pack the item in its original packaging, including all cables, adapters, software keys, and manuals to ensure a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our inspection center.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing